Delivery

To ensure that we can fulfil your order, there is a minimum order limit in place. Your order is an offer to buy from us. A contract is only formed when we have despatched your order. Up until the point of despatch, we may decline to supply the goods to you.

All online deliveries are subject to a delivery charge. Once you place your order, you agree to pay the delivery charge. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you.

Flames deliveries may be fulfilled by a third-party supplier (Delivery Partner) and will be made to the address specified by you when you place your order. Please note all our deliveries are made between 10am-5pm. If your premises has a shared ground floor reception, this is where we will deliver your order.

If the Delivery Partner attempts to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, your order will be cancelled. A member of our team will call you to notify you that your order has been cancelled. We will retain the delivery charge for any missed deliveries & a new charge will be applied for redelivery.

We aim to contact all our customers prior to delivery to agree on a suitable time-slot. However, whilst the Delivery Partner will make every effort to deliver all your goods in the agreed time, we will not be liable if the Delivery Partner fails to do so due to circumstances beyond the driver’s control.

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We deliver locally to the following London postcodes:

AL2, BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8, CM13, CM14, CM16, CR0, CR2, CR3, CR4, CR5, CR6, CR7, CR8, DA1, DA2, DA5, DA6, DA7, DA8, DA14, DA15, DA16, DA17, DA18, E1, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E1W, EC1, EC2, EC3, EC4, EN1, EN2, EN3, EN4, EN5, EN6, EN7, EN8, EN9, HA0, HA1, HA2, HA3, HA4, HA5, HA6, HA7, HA8, HA9, IG1, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, IG10, IG11, KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT13, KT14, KT15, KT16, KT17, KT18, KT19, KT20, KT21, KT22, N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11, RH1, RH2, RH8, RH9, RM1, RM2, RM3, RM4, RM5, RM6, RM7, RM8, RM9, RM10, RM11, RM12, RM13, RM14, RM15, RM19, RM20, SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SL0, SL9, SM1, SM2, SM3, SM4, SM5, SM6, SM7, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20, TN14, TN16, TW1, TW2, TW3, TW4, TW5, TW6, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW20, UB1, UB2, UB3, UB4, UB5, UB6, UB7, UB8, UB9, UB10, UB11, W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14, WC1, WC2, WD2, WD3, WD4, WD5, WD6, WD7, WD17, WD18, WD19, WD23, WD24, WD25